Shipping Policy

Scope of This Policy

This shipping policy applies only to products purchased through our online store, including metal signs, décor, apparel and merchandise.

Powder coating, welding, fabrication, sandblasting, custom shop projects and other service-based work are not covered by this shipping policy. Terms, turnaround times, pickup arrangements, delivery and payment requirements for those projects are provided separately as part of the applicable quote or project agreement.

Made-to-Order Processing

Most Nxtgen Fabrication LLC metal signs and décor are made to order at our shop in Greenland, New Hampshire.

Please allow approximately 1–2 weeks for fabrication, finishing and packaging before your order is shipped or ready for pickup. Processing time is separate from carrier transit time.

Apparel and merchandise processing times may vary depending on the individual product.

Custom signs, personalized products, large orders and orders placed during busy or holiday periods may require additional processing time. We will contact you if a significant delay affects your order.

Shipping Rates

Shipping options and rates are displayed at checkout based on the products in your order and the delivery destination.

Metal signs and décor may ship using carrier-calculated rates through available carriers such as UPS, USPS or FedEx.

Apparel and merchandise may be subject to a flat-rate shipping charge when shown at checkout.

Shipping charges are collected separately from the product price unless a product listing specifically states that shipping is included.

Shipping Area

Online shipping is currently available within the contiguous United States only.

We do not currently ship online orders to Alaska, Hawaii, U.S. territories, international destinations, APO/FPO addresses or P.O. boxes.

Delivery Estimates

Any delivery estimate displayed at checkout applies after the order has completed production and has been transferred to the shipping carrier.

Carrier delivery dates are estimates and are not guaranteed. Weather, holidays, service disruptions and other carrier-related circumstances may cause delays outside our control.

Tracking Information

Tracking information will be emailed to the address provided during checkout after your order has been packaged and a shipping label has been created.

Please allow time for the carrier to scan the package and update the tracking information.

Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error, contact us as soon as possible at nxtgenfabrication@gmail.com. We cannot guarantee that an address can be changed after an order has entered shipping preparation.

Nxtgen Fabrication LLC is not responsible for delays, additional charges or undeliverable packages resulting from an incorrect or incomplete address supplied by the customer.

Packaging

Our metal signs and décor are carefully packaged to help protect them during transit. Larger products may receive additional reinforcement to reduce the risk of bending or other shipping damage.

Please retain the product, shipping box and all packaging materials if your order arrives damaged.

Damaged or Incorrect Orders

Please inspect your order promptly after delivery.

If your product arrives damaged, defective or incorrect, contact us within 7 days at nxtgenfabrication@gmail.com.

Please include your order number and clear photographs of:

• The product

• The damaged or incorrect area

• The shipping box

• The interior packaging

• The shipping label

Please keep the product and all packaging materials until we provide further instructions.

We will review the information and work with you to determine the appropriate replacement, repair or refund.

Lost or Delayed Packages

If tracking shows that a package is delayed, please allow the carrier additional time to complete delivery. A carrier delay does not necessarily mean the package is lost.

If tracking has stopped updating for an extended period or the package appears to be lost, contact us at nxtgenfabrication@gmail.com so we can review the shipment and available carrier options.

If tracking shows the package as delivered but you cannot locate it, please check the delivery area, ask other household members and contact the carrier. Notify us promptly if the package remains missing.

Local Pickup

Free local pickup is available for eligible online orders by appointment at:

Nxtgen Fabrication LLC
25 Alden Avenue
Greenland, NH 03840

Select local pickup during checkout when the option is available.

Please wait until you receive your ready-for-pickup notification before coming to the shop. Once your order is ready, contact us to arrange a convenient pickup day and approximate arrival time so we can make sure someone is available.

Our shop is not open for unscheduled retail walk-in visits.

Local pickup instructions in this section apply to online product orders only. Pickup arrangements for powder coating, welding, fabrication and other service work are coordinated separately.

Returned or Refused Packages

If a package is returned because of an incorrect address, failed delivery, refusal or failure to collect the shipment, the customer may be responsible for additional shipping charges before the order is resent.

Original shipping charges are nonrefundable unless the product was damaged, defective or incorrect.

Questions

For questions regarding shipping or local pickup for an online product order, contact:

Nxtgen Fabrication LLC
nxtgenfabrication@gmail.com
(603) 775-3593