Refund policy

Return and Refund Policy

We accept return requests for eligible products within 14 days after the order is delivered.

Return Eligibility

To qualify for a return, the product must be:

  • A standard, non-personalized product

  • Unused, uninstalled and in its original condition

  • Free from damage, scratches, bending or alterations

  • Returned in its original packaging whenever possible

  • Accompanied by the receipt or other proof of purchase

A standard sign ordered in one of the listed sizes and finishes may be returned as long as it has not been personalized, customized, installed or damaged.

Starting a Return

Before returning an item, contact us at nxtgenfabrication@gmail.com with your order number and reason for the return.

Return requests for eligible products must be submitted within 14 days of delivery.

Approved returns should be sent to:

Nxtgen Fabrication LLC
25 Alden Avenue
Greenland, NH 03840

Please do not send or deliver a return without receiving approval and return instructions from us first. In-person returns must be arranged by appointment.

Items returned without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return-shipping costs unless the product arrived damaged, defective or incorrect.

If we provide a prepaid return label for a customer-requested return, the cost of that label may be deducted from the refund. Original shipping charges are nonrefundable except where required by applicable law.

We strongly recommend using a trackable and insured shipping method. Customers are responsible for products that are lost or damaged while being returned, subject to applicable law.

Damaged, Defective or Incorrect Orders

Please inspect your order when it arrives. If your order is damaged, defective or incorrect, contact us within 7 days of delivery at nxtgenfabrication@gmail.com so we can address the issue promptly.

Please include:

  • Your order number

  • A description of the problem

  • Photographs of the product

  • Photographs of the packaging and shipping box if the order was damaged during delivery

Keep the product and all packaging until we provide further instructions. We will review the information and work with you to determine the appropriate replacement, repair or refund.

The requested 7-day reporting period does not limit any rights or remedies provided by applicable law.

Nonreturnable Products

The following products and services cannot be returned for change-of-mind reasons, except where required by applicable law:

  • Personalized products

  • Products containing custom names, dates, wording or monograms

  • Custom-designed or specially fabricated products

  • Products made to customer-supplied measurements or specifications

  • Products that have been installed, altered, used or damaged after delivery

  • Fabrication, welding, powder-coating, design or other completed services

  • Gift cards

  • Products marked final sale

Please contact us before ordering if you have questions about whether a product is returnable.

This section does not exclude remedies for products that arrive damaged, defective or incorrect, or any rights provided by applicable law.

Cancellations

Because our products are made to order, cancellation requests must be submitted as soon as possible.

An order may be canceled before fabrication or customization begins. Once materials have been cut, personalization has been prepared, powder coating has begun or production is otherwise underway, the order cannot be canceled, except where required by applicable law.

Exchanges

We do not process direct exchanges. The fastest way to receive a different product, size or finish is to return the eligible original item and place a new order after the return has been approved.

European Union 14-Day Cooling-Off Period

If an order is shipped into the European Union, customers may have the right to cancel the order within 14 days of delivery without providing a reason, as required by applicable law.

For eligible orders, customers must notify us of their decision to cancel within the applicable 14-day period and return the products within the additional period required by law.

Customers may be responsible for direct return-shipping costs where permitted by law. Refunds, including any applicable standard outbound delivery charges, will be handled in accordance with applicable consumer-protection requirements.

Custom-made and personalized products may be excluded from this cancellation right where permitted by law.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or credit-card provider may require additional time to process and post the refund.

Original shipping charges and return-shipping costs are not refundable unless the product was damaged, defective or incorrect, or a refund of those costs is required by applicable law.

If more than 15 business days have passed since your refund was approved, contact us at nxtgenfabrication@gmail.com.

Questions

For return or refund questions, contact:

Nxtgen Fabrication LLC
nxtgenfabrication@gmail.com
(603) 775-3593